If you’ve locked yourself out of your account, it will automatically unlock after 15 minutes. Or, you can unlock it by clicking forgot password and following the prompts. Choosing forgot password will provide two options to reset your password. After entering the last name and the email address associated with the account, you may choose from a drop-down box to have an email sent to the email address associated with the account or answer the security question. Answering the security question is quicker and you can use the same password. If you continue to experience issues logging in, don’t hesitate to reach out. We are available Monday – Thursday 7:30 a.m. to 5:00 p.m. and Friday 7:30 a.m.- 2:00 p.m. Central Time at 877-844-7213.