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      2. Training & Support
      3. Support

      How can I get help?

      Phone, email, or chat - or you can send case details directly from within the portal.

      In-App Support Chat

      Check out this video.

      While Logged Into the Software

      Send a case for review

      1. Login at portal.covisum.com.
      2. Click the support button located in the right-hand corner of the screen.
      3. This announcement will pop up. Click “Continue.”
      4. Make sure to hit close to complete the process. At this time, you will call support to speak with a customer representative.

      In-App Live Chat

      1. Login to portal.covisum.com.
      2. Look for the blue chat icon in the bottom, right-hand corner.

      3. Click the icon to open the chat box.

      4. Type your message and hit the paper airplane icon to send.


      Call or Email Us

      Reach us at 1-877-844-7213 or help@covisum.com. Our support team is available Monday-Thursday 7:30 a.m. to 5 p.m. CT and Friday 7:30 a.m. to 2 p.m. CT.