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How to reset my password?

Use this guide to verify your identity and reset your password if you've forgotten it.

 Step 1: Select Forgot your password?

Screenshot 1 – Forgot Your Password
(Insert Image 1 showing the Sign In page with "Forgot your password?" highlighted.)

Step 2: Verify Your Email Address

  1. Enter your email address.
  2. Click Send verification code.

Step 3: Enter the Verification Code

  1. Retrieve the verification code from your email inbox.
  2. Enter the verification code when prompted.
  3. Once verification is complete, you will see a message indicating that your email address has been verified.
  4. Click Continue.

Important: Do not click Change e-mail unless you entered the wrong email address and need to start over.

Step 4: Verify Your Email Address Again

You will be asked to verify your email address a second time.

  1. Click Send verification code.
  2. Retrieve the code from your email.
  3. Enter the code.
  4. Click Continue.

Expected Behavior: The second verification is required before Microsoft will allow you to create a new password. Be sure to click Continue after each verification and do not click Change e-mail.

Step 5: Create a New Password

After the second verification is successfully completed, you will be prompted to create a new password.

  1. Enter your new password.
  2. Re-enter the password in the confirmation field.
  3. Click Continue.

Password Requirements

Your new password must:

  • Be between 8 and 64 characters
  • Contain at least 3 of the following 4 character types:
    • Lowercase letter (a-z)
    • Uppercase letter (A-Z)
    • Number (0-9)
    • Symbol (such as !, @, #, $, %, etc.)

Troubleshooting

I didn't receive the verification code?

  • Check your Junk or Spam folder.
  • Wait a few minutes and try Send verification code again.

I clicked Change e-mail by mistake.

  • Re-enter your email address and restart the verification process.

I'm still unable to reset my password.

Contact Covisum Support: 877-844-7213.