A security violation or "request is blocked" error indicates that an access attempt has failed. This issue can arise from various rules in place, but it commonly occurs when a user tries to access their account from outside the United States or when they are using a Virtual Private Network (VPN). Below are some troubleshooting steps you can take to resolve this issue:
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If you are using a Virtual Private Network (VPN), consider the following options to ensure access to your account:
- If possible, request a static IP address that is based in the United States.
- If you are currently in the United States, try accessing Covisum tools directly without the use of a VPN.
- If your VPN provides a dynamic IP address, make sure to select a server located within the United States.
- If you are attempting to access the software from outside the United States:
- consider using a Virtual Private Network (VPN) and selecting a server located in the United States to ensure your connection appears to originate from within the country. - If the error occurred after repeated invalid login attempts:
-Validate that you are using the correct email address and password. If the issue persists, please change your password by selecting ‘Forgot Password’ on the login page.
Please visit Contact Us if these trouble shooting steps are not applicable or did not resolve your issue.